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Northwest Multiple Listing Service notched some impressive numbers during 2022. Its “Year in Review” report summarized various achievements spanning myriad services in the 26 counties it serves.
A tally of system usage included 20 million Matrix sessions, 6.7 million TransactionDesk sessions, and 5.4 million Realist sessions. Showing Time and Authentisign recorded 1.8 million showings and 2.1 million signings, respectively.
The NWMLS Call Center fielded 132,270 calls last year.
Staff involved in the delivery of communications and training were busy year-round. The MLS held membership meetings for broker-members in the spring and fall, attracting 525 attendees. Nearly 500 emails were transmitted that covered an array of topics, including Monday Updates, system and industry updates, and other relevant information.
Training offerings, which included instructor-led classes, workshops, webinars and online self-paced classes, drew 26,602 attendees. Northwest MLS issued 7,887 clock hour certificates last year.
Among numerous other achievements, NWMLS launched a refreshed brand. It included a complete redesign of NWMLS.com, a fresh, mobile-friendly design, and the ability to save passwords via web browsers.
Several rules were revised during 2022, which were published in Legal Bulletin 221.
Other achievements cited in the 2022 report included:
- Addition of a flood map report and the ability to save properties in Realist.
- An upgrade to Matrix 10.8 with improved navigation and other enhancements.
- Enhancements to templates and Super User features in TransactionDesk.
- The rollout of two new 3-hour clock hour courses.
- Facilitation of 2,440 data licenses with 175 vendors with MLS Grid.
- Administration of 114 formal discipline complaints, 10 arbitration complaints, and the issuance of more than 26,000 notices to ensure data integrity.
Northwest MLS also provided support for the governmental affairs activities at 15 local Realtor® associations.
As the leading resource for the region’s residential real estate industry, member-owned NWMLS serves more than 2,600 member offices and nearly 34,000 members/subscribers who are situated in 26 counties across Washington. The not-for-profit organization operates 20 service centers.