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If you have difficulty accessing content, have difficulty viewing a file on the website, or notice any accessibility issues, please contact us at (425) 820-9200 or

There are many tools available to make your web experience more accessible:

I am blind or can’t see very well.

If you have trouble seeing web pages, the US Social Security Administration offers these tips for optimizing your computer and browser to improve your online experience.

I find a keyboard or mouse hard to use.

You may wish to install speech recognition software which may help you navigate web pages and online services, and move around a web page or application screen through voice controls.

I am deaf or hard of hearing.

Your computer, tablet, or mobile device has volume control features; plus each video and audio service has its own additional volume controls. Try adjusting both your device’s volume controls and your media players’ volume controls to optimize your listening experience.

A caption is transcript for the audio track of a video presentation that is synchronized with the video and audio tracks. Captions are generally rendered visually by being superimposed over the video, which benefits people who are deaf and hard-of-hearing, and anyone who cannot hear the audio (e.g., when in a crowded room). NWMLS training videos are published to YouTube and have captions readily available. Learn how to turn captioning on and off in YouTube.

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